FAQs

PC Guru Live is a leading PC maintenance and support firm that caters to technology-driven needs of residential and business computer users all over India. As a qualified team of technical support experts, we optimize and maintain health of your PC. We provide assistance through telephonic and web based chat, online/remote repair and onsite support services.

PC Guru Live is a complete hub for all your technical support needs. We can help you with PC or Laptop repair, networking needs, hardware / software support services, Virus / Malware removal and cleaning / maintenance of your PC. Our experts also offer you complete guidance for hardware / software upgrading needs, peripherals, printers, etc.

 

S/N	Support For	Support Includes	Level 3 Breakup
1.	Internet connection	Configuring internet on system, troubleshooting Net issues
2.	Operating system configuration and error troubleshooting	OS error messages, install and upgrade of drivers, Support available for Win 98 XP, Vista, Windows 7, Windows Server Editions
3.	Office Products	Office 2000 through 2007	Installation and configuration, common know-how questions
4.	Antivirus Products	Avast, AVG, Norton, Symantec AV, McAffee, Kaspersky, QuickHeal	Installation, configuration, Updates check, educating the customer about usage, performing monthly/quarterly system scan
5.	Firewall	Zonealarm, Comodo, Windows defender	Installation, configuration, Updates check, educating the customer about usage of Firewalls
6.	H/W issues	HDD Crash, H/W alarm sounds, RAM issues
7.	Network Configuration	Installation and configuration of NIC
8.	Printers	Dotmatrix, inkjet, Laser and MFP's	Installation of printer drivers, troubleshooting common printer issues - Not printing, Printing junk characters, Configuring network printer, enabling user rights on printers, checking software compatibility issues with the printer installed, upgrading the drivers, educating the customer on using MFP's - Fax, Scanner etc

Yes, of course, PC Guru Live gives you complete freedom for choosing the support plans based on your needs. To buy more than one plan, you can purchase it online from our website. Subscription plans could also be bought from our retail outlets. You need to register each of the scratch cards individually to confirm your multiple subscriptions.

Yes! We have different support plans tailored for business organizations. To buy corporate plans you need to contact our Direct Sales Agents (DSAs). To reach our agents, kindly leave your request online or contact us at +91-11-64644466.

Yes, if you are satisfied with our services and wish to upgrade your computer support plan to enjoy better support services, then all you need to do is, purchase an upgrade coupon from our website or call us at +91-11-64644878. Upgrade coupon will add-on the benefits to your present subscription.

Your security is our prime concern. We use secured remote access platform to diagnose and drill down your PC problems. Repair session starts with your permission and once your PC is repaired, we logout from your PC permanently. For remotely accessing and fixing the problems an internet connection is a basic requirement. Once the internet is connected, user can ask engineer to remotely access his/her computer. The link is forwarded by remote engineer over Internet to the user. After user clicks on OK/Yes button, a link is established between the two systems. All the computer repair services online are performed after the clients permission only. The engineer can now access remote user’s system and do the necessary work. The users can see all the activities being performed by the engineer. Before undertaking any activity on the remote desktop, the engineer seeks permission of the user. The entire activity is recorded and can be viewed later for quality monitoring or audit purposes.

The agents are responsible for completing the task in shortest possible time as they are evaluated on time taken to resolve the problem. Therefore their effort is to quickly fix the problems reported  by the user and logout of the system as quickly as possible. Besides the agents are under constant supervision of supervisor who keeps an eye on their activities.

Remote access is an international practice followed by organizations for maintaining servers and other critical equipment. The process is completely secure and can be used by any individual without any apprehensions.

To provide complete security and peace of mind, our online transactions or payments are directly processed with SSL secured online payment gateway of our bank(s) which is registered with CCAvenue. Read more about security at http://www.ccavenue.com/content/faq_ccav.jsp#30. Please note that, we don't capture credit card details during online payment process.

To seek our support, you don’t need any special configuration. You only require a normal broadband connection to access our e-mail, web based chat and remote access support services.

To serve customers better, we provide a software program that will generate a unique PC serial number. You can quote your PC serial number to our agents, anytime you need support.

To meet the basic requirements of users like you, we have six different plans on offer. You can choose the support plans that meet your needs. To see the plans, click here http://www.pcgurulive.com/product.php.

To fix your computer problems, our on-site support expert can reach your location with in four hours of the call that you made for on-site visit. Prior to sending our on-site support expert at you location we take approval from you.

Yes. Our on-site support services and computer solutions are completely safe. To ensure the security of our customers and serve them best, we only employ well qualified, experienced and certified on-site technical support executives. Personal details of our on-site support executives are verified with local police authorities. You can verify details of our executives with the identity card issued by PC Guru Live.

As of now, we offer on-site support services in Delhi / NCR, Meerut, Dehradun and Jharkhand. However, our telephonic / web based chat, e-mail and remote access support services extend allover India.

You can contact our support team live on our website. To contact our executives via telephone you can dial-

 

For tech Support	1800 266 4878
Call for card registration	011 6464 4878
For sales inquiry	011 6464 4466

To contact us via e-mail, please send in your mails at-

Yes, you can reach our technical support staff directly at our toll free number
1800 266 4878.

To serve our customers the way they like, we provide assistance via telephone / web based live chat, e-mail and on-site. Each support plan comes with a combination of all of these mediums. You can select and reach us the way that suits you.

Our working hours are (16 hours) from 6 a.m. to 12 a.m. To seek our assistance, you can reach us via telephone or web based chat in this duration. However, we provide on-site support from 9 a.m. to 6 p.m.

As of now we provide support services from 6 a.m. to 12 a.m. 7 days a week. We are continually striving to provide our assistance for 24 X 7. However, you can e-mail us at any point of time in a day. Our support agents will revert back to you soon.